# Aplauso Support

> Aplauso is the leading cashless digital tipping platform for the hospitality industry — enabling hotels, restaurants, spas, valets, and resorts to offer seamless QR code and tap-to-pay gratuities for their workers.

## About Aplauso

Aplauso replaces cash tips with a fast, frictionless digital experience. Guests scan a QR code or tap their phone, choose an amount, and tip in seconds — no app download required. Workers receive tips directly to their bank account or debit card.

Aplauso is purpose-built for no-payment-at-service hospitality environments: hotel housekeeping, valet, spa, poolside service, concierge, and more. Unlike general-purpose payment apps, Aplauso is optimized for the tipping workflow — role-based profiles, team sharing, kiosk mode, and employer dashboards.

## This Site

This is the Aplauso Support Help Center at https://support.aplauso.io. Here you'll find:

- **Knowledge Base** (`/kb`): Step-by-step guides, how-tos, and troubleshooting for guests, workers, and managers.
- **System Status** (`/status`): Live uptime and incident history for all Aplauso services.
- **Contact & Tickets** (`/contact`): Submit a support request. Authenticated users can track tickets at `/portal`.
- **Release Notes** (`/release-notes`): Changelog for every Aplauso platform update.

## Key Concepts

- **Kiosk** (`k.aplauso.io`): The guest-facing tipping interface — a QR-code-accessible web app that works on any smartphone without downloading anything.
- **Dashboard** (`my.aplauso.io`): Employee and manager portal — view earnings, tip history, team settings, payout preferences.
- **Stripe Connect**: Aplauso uses Stripe Connect for secure, compliant payment processing and worker payouts.
- **Environments**: Aplauso supports `live`, `sandbox`, and `demo` environments for testing and onboarding.

## Documentation Structure

All KB content lives under `/kb/{category}/{slug}`. Categories include:

- `getting-started` — Onboarding for workers, managers, and guests
- `billing` — Payouts, fees, Stripe Connect, tax documents
- `mobile` — The Aplauso mobile app for iOS and Android
- `dashboard` — Employee portal features and settings
- `integrations` — PMS, POS, and third-party system connections
- `account` — Profile, security, notifications, team management
- `api` — Developer API reference and webhook documentation
- `kiosk` — Guest kiosk setup, QR codes, NFC tap-to-pay

## Contact

- Support email: support@aplauso.io
- Website: https://aplauso.io
- Dashboard: https://my.aplauso.io
- Status page: https://support.aplauso.io/status

## Optional

- [Sitemap](https://support.aplauso.io/sitemap.xml)
- [OpenAPI spec](https://api.aplauso.io/docs)