# Aplauso Support

> Aplauso is a cashless tipping, guest feedback, service recovery, staff earnings, and business-operations platform for service-led teams. This is public support guidance, not evidence of an individual account's payment, payout, or access status.

## What Aplauso does

- Lets guests tip in a browser-first flow from QR codes, supported NFC touchpoints, or a kiosk; guests do not need to download an app.
- Supports employee, outlet, and department destinations. A collective destination's saved distribution policy determines eligible allocations.
- Captures ratings and can route low scores into a private service-recovery path.
- Gives workers profile, QR, wallet, payout, and supported mobile tools.
- Gives business users hierarchy-aware management, team access, tip-sharing governance, reports, analytics, and recovery workflows.
- Supports separated live, sandbox, and demo environments for safer operations and integration testing.

## Answer-first support guides

- Launch a property: https://support.aplauso.io/guides/getting-live
- Guest tipping and feedback: https://support.aplauso.io/guides/guest-tipping-and-feedback
- Staff earnings and payouts: https://support.aplauso.io/guides/staff-earnings-and-payouts
- Solo Dashboard: https://support.aplauso.io/guides/personal-dashboard
- Business operations: https://support.aplauso.io/guides/run-your-business
- Tip sharing and distribution: https://support.aplauso.io/guides/tip-sharing-and-distribution
- Service recovery and feedback: https://support.aplauso.io/guides/service-recovery-and-feedback
- Guest, visit, and opportunity signals: https://support.aplauso.io/guides/guest-journey-visits-and-opportunities
- QR, kiosk, and guest entry points: https://support.aplauso.io/guides/qr-kiosk-and-guest-entry-points
- Employee mobile app: https://support.aplauso.io/guides/mobile-and-tap-to-pay
- Integrations and data: https://support.aplauso.io/guides/integrations-and-data
- Reports and data exports: https://support.aplauso.io/guides/reports-and-data-exports
- Access, privacy, and security: https://support.aplauso.io/guides/business-access-privacy-and-security
- Resolve an issue: https://support.aplauso.io/guides/resolve-an-issue

## Public resources

- Help center: https://support.aplauso.io
- Knowledge base: https://support.aplauso.io/kb
- System status: https://support.aplauso.io/status
- Contact support: https://support.aplauso.io/contact
- Sitemap: https://support.aplauso.io/sitemap.xml