Guest-facing teams and experience leaders
Give guests an effortless way to tip and share feedback
Help guests tip a person, team, department, or outlet from a browser-first flow that can also capture a rating.
The practical path
- 1
Place the right QR, NFC, or kiosk entry point where the service moment happens.
- 2
Let the guest choose a recipient where multi-recipient mode is appropriate.
- 3
Collect a rating and optional feedback in the same journey.
- 4
Use the private recovery workflow to follow up on low scores.
- 5
Review the resulting tips, ratings, and recovery work in the relevant dashboard scope.
Common questions
Can a guest tip without cash or an app?
Yes. The guest-facing flow is designed for mobile browsers and supports the payment methods made available through the configured payment flow.
What happens after a low rating?
Aplauso can offer a private note and route eligible recovery work to the appropriate business scope, helping teams respond before a poor experience becomes a public-review problem.
Go deeper with the knowledge base
Use the detailed guide that matches your workflow, or ask the Aplauso assistant a specific question.