Answers for every Aplauso moment.
Start with a real-world task, search the knowledge base, or ask the Aplauso sidekick for a clear next step.
Start with the right support path
These paths are the fastest way to get from an operational question to the right public answer.
Launch a property
Set up your hierarchy, staff, guest entry points, testing, and a confident live launch.
Support guests and service recovery
Give guests a fast, no-app way to tip, rate a service, and share private feedback when something misses.
Help staff earn and get paid
Guide workers through their profile, Reward Code tools, wallet, payout setup, and mobile workflows.
Run and connect the business
Manage teams, properties, access, tip sharing, reporting, integrations, and support issues.
Answer-first support
Find the right Aplauso help for the task you need to complete.
Our guided paths explain the full product story: guest recognition, low-rating recovery, staff payouts, Business operations, mobile tools, and integrations.
Browse by category
Find everything you need organized by product area, audience, and support intent.
Getting Started
Set up your venue, onboard staff, and run your first transaction.
Billing & Payments
Understand Wallet payout options, fees, and financial reports.
Mobile App
iOS and Android app setup, tap-to-pay, and push notifications.
Dashboard
Employee management, analytics, QR codes, and settings.
Integrations
Connect your POS, PMS, HR, and payroll systems.
Account & Access
Login, team roles, SSO, and account security.
API & Developers
REST API reference, webhooks, and SDK guides.
Kiosk
Set up and manage the guest-facing tipping kiosk.
Recently updated guides
Practical support articles for operators, managers, staff, guests, and implementation teams.
Billing & Payments
How to Connect Your Stripe Account to Receive Tips
How employees connect a payout account and how venue managers configure Stripe payment processing without changing the canonical tip destination.
Billing & Payments
How to Withdraw Available Wallet Funds
How the current Aplauso Wallet withdrawal flow submits the available amount through a connected Stripe payout account and where to check its status.
Billing & Payments
How Team Tip Splitting Works in Aplauso
Explain how canonical employee, outlet, and department destinations use their own optional distribution rules to create employee allocations.
Getting Started
What Is Aplauso? Guest Appreciation and Tip Workflows
How Aplauso connects a published guest entry point to a canonical tip destination, payment processing, Wallet, and authorized Business operations without promising a method, payout, or configuration.
Billing & Payments
Understand Your Wallet Payout History
How to read the current Wallet balance and provider payout history, and what separate records to use for tips, allocations, and financial reconciliation.
Dashboard
Review Your Personal Transaction Records in Aplauso
How to review the transaction records currently available to your authorized personal scope, interpret payment and allocation state carefully, and report a discrepancy without sharing sensitive data.
Billing & Payments
Wallet Payout Failed: Check Status and Next Steps
How to review provider-returned payout failure details, complete current Stripe requirements safely, and request another withdrawal only when Wallet shows eligibility.
Dashboard
Manage Organization Settings Only Through Your Current Authorized Controls
How to review organization configuration available to your scope, use the server-enforced settings capability, and avoid unsupported identity, finance, feature-flag, portfolio, or immediate-effect claims.
Kiosk
Use Department and Outlet Kiosk Contexts
How team-oriented kiosk links resolve a current destination and why guests cannot choose or guarantee allocation outcomes.
Dashboard
Monitor Payout Readiness as a Current Status
How to review readiness blockers within the authorized scope without assuming a person is eligible, funded, verified, or scheduled for a payout.
Kiosk
Prepare a Device for the Aplauso Guest Kiosk
Practical device, browser, connectivity, privacy, and recovery checks without claiming a certified device list or permanent lockdown mode.
Dashboard
Review Organization Signals as Scoped Prompts for Authorized Action
How to interpret the organization signals and alerts currently available to your scope without treating a signal as proof, a guest-contact mandate, a performance judgment, or an automatic outcome.
More ways to stay informed
Use these pages when you need incidents, product changes, or direct support instead of a how-to article.
Submit a support request
Reach the support team with implementation, payout, or troubleshooting questions.
View open tickets
Track active cases and past conversations once you are signed in.
System Status
All systems operational
Release Notes
See what changed across support, dashboard, kiosk, mobile, and API surfaces.