The lookup page at k.aplauso.io/lookup/{propertyId} is a searchable employee directory that lets guests find and tip any staff member at your property without needing a specific QR code.
When to Use the Lookup Page
| Scenario | Solution |
|---|---|
| Guest wants to tip their housekeeper but doesn't have their QR code | Point them to the lookup page |
| A shared kiosk at the front desk where guests can tip any employee | Pin the kiosk to the lookup URL |
| Guest interacted with multiple staff and wants to tip each | Lookup lets them navigate to each person sequentially |
| New employees not yet issued QR cards | They appear in lookup immediately after being added to the system |
The Lookup URL
https://k.aplauso.io/lookup/{propertyId}
Get your propertyId from the management dashboard - it appears in the URL when you open the property detail page: /manage/properties/{propertyId}.
You can also link to a specific department's subset of employees:
https://k.aplauso.io/lookup/{propertyId}/{departmentId}
This pre-filters the list to show only employees in that department.
What Guests See
The lookup page shows:
- A search field - guests type a name to filter results in real time
- A Department dropdown - filter by department (e.g., show only "Housekeeping" employees)
- A grid of employee cards - each showing name, role, and photo
Tapping any employee card takes the guest directly to that employee's rating and tipping flow.
How Employees Appear in Lookup
Employees appear automatically when:
- They have been added to the property in the management dashboard
- Their account is active (not deactivated)
- They have completed the Aplauso onboarding (signed in at least once)
Unregistered placeholder invite records do not appear in the lookup directory until the employee completes signup.
Privacy Considerations
The lookup page is publicly accessible - any guest with the URL can view employee names and photos. This is by design for tipping purposes, but you should be aware:
- Employee full names and photos are visible
- Only employees who have opted in to profile visibility (via their privacy settings) appear
- Employees can turn off profile visibility in Settings → Privacy → Profile Visible
Setting the Kiosk to the Lookup Page
If your property operates a shared front-desk kiosk where guests can tip anyone:
- Find your
propertyIdin the dashboard URL. - Set the kiosk device's browser homepage or Guided Access URL to:
https://k.aplauso.io/lookup/{propertyId} - Guests arrive at the directory, search for their employee, and tap through to the tip flow.
After completing a tip, the thank-you page shows a link back to the search page so guests can tip another employee without reloading.