Answers for every Aplauso moment.
Start with a real-world task, search the knowledge base, or ask the cheerful Aplauso sidekick for a grounded next step.
Start with the right support path
These paths are the fastest way to get from an operational question to the right public answer.
Launch a property
Set up your hierarchy, staff, guest entry points, testing, and a confident live launch.
Support guests and service recovery
Give guests a fast, no-app way to tip, rate a service, and share private feedback when something misses.
Help staff earn and get paid
Guide workers through their profile, QR tools, wallet, payout setup, and mobile workflows.
Run and connect the business
Manage teams, properties, access, tip sharing, reporting, integrations, and support issues.
Answer-first support
Browse Aplauso by the job you need to finish.
Our guided paths explain the full product story-from guest QR tips and low-rating recovery to staff payouts, Business operations, mobile tools, and integrations.
Browse by category
Find everything you need organized by product area, audience, and support intent.
Getting Started
Set up your venue, onboard staff, and run your first transaction.
Billing & Payments
Understand payouts, Stripe Connect, fees, and financial reports.
Mobile App
iOS and Android app setup, tap-to-pay, and push notifications.
Dashboard
Employee management, analytics, QR codes, and settings.
Integrations
Connect your POS, PMS, HR, and payroll systems.
Account & Access
Login, team roles, SSO, and account security.
API & Developers
REST API reference, webhooks, and SDK guides.
Kiosk
Set up and manage the guest-facing tipping kiosk.
Recently updated guides
High-signal support articles for operators, managers, staff, guests, and implementation teams.
Dashboard
Personal Activity Stats - How Guests Move Through Your Aplauso Page
Understand guest visits, rating starts, tip intent, payment starts, room-charge usage, and the strongest times to promote your Aplauso page.
Dashboard
Use Aria, the Aplauso Business assistant
Ask Aria for evidence-based Business insights, scoped comparisons, settings explanations, and supported change previews that always require your confirmation.
Dashboard
Use the FinOps Workbench for Payout Follow-Through
Work blocked payouts, retry backlog, readiness blockers, Stripe account access, notes, and assignment history from the dedicated FinOps workbench.
Dashboard
Use Finance Ops Alerts, SLOs, and Daily Reconciliation
Understand the Finance Operations section of the organization finance board, including payout alerts, service-level objectives, and Stripe reconciliation totals.
Dashboard
Monitor Payout Readiness from the Finance Board
Use the organization finance board to spot employees who are not payout-ready, identify the exact blocker, and verify whether an existing wallet can move forward or must be provisioned through the normal account flow.
Dashboard
Organization Settings - Identity, Finance Defaults, and Feature Flags
Configure your organization profile, default financial settings, and feature toggles for multi-property management, guest tracking, and cross-property insights.
Dashboard
Organization Alerts - Performance Signals, Risk Flags, and Coaching Cues
How the Aplauso signal system works at the organization level: critical alerts, warnings, info signals, and how to use them for proactive management.
Dashboard
Organization Finance - Earnings Flow, Revenue, and Property Finance Breakdown
Monitor the earnings flow across your portfolio: pending, available, and paid totals, property-by-property revenue share, and time-series financial charts.
Dashboard
Organization Analytics - Cross-Property Performance and Leaderboards
Analyze tip volume, ratings, and team performance across your entire property portfolio with BigQuery-powered analytics.
Dashboard
Organization Dashboard - Multi-Property Command Center
The organization dashboard gives Regional Admins a portfolio-wide view of all properties: health scores, performance signals, recent ratings, and period-over-period trends.
Dashboard
Property Settings - Operations, Finance, Rooms, and Commissions
Configure your property: general info, operational thresholds, finance settings, room management, commission splits, and maintenance tasks.
Dashboard
Property Insights - Analytics, Performance, and Satisfaction Reporting
Use the Insights command center to analyze tip volumes, employee performance, guest satisfaction trends, and predictive signals for your property.
More ways to stay informed
Use these pages when you need incidents, product changes, or direct support instead of a how-to article.
Submit a support request
Reach the support team with implementation, payout, or troubleshooting questions.
View open tickets
Track active cases and past conversations once you are signed in.
System Status
All systems operational
Release Notes
See what changed across support, dashboard, kiosk, mobile, and API surfaces.