The Alerts page (Manage → Organization → Alerts) is an intelligence feed that highlights what deserves your attention across all properties today.
How Signals Are Generated
Signals are computed automatically by the useSignals system, which combines two data sources:
- Recent guest ratings - flagging low scores, patterns, and outliers
- Employee leaderboard data - spotting performance drops or spikes
No manual configuration is required - signals appear as soon as the underlying data crosses a threshold.
Signal Severity Levels
| Severity | Color | Meaning |
|---|---|---|
| Critical | Rose / Red | Immediate action recommended - a guest complaint, very low rating, or major service failure |
| Warning | Amber / Yellow | Worth reviewing - declining trend, below-average performance, or an approaching threshold |
| Info | Sky / Blue | Positive or neutral update - new milestone, employee achievement, or operational note |
Counts for each severity level are shown in section headers on the Alerts page so you can triage at a glance.
Signal Types
| Signal Type | Description | Severity |
|---|---|---|
| low_rating | A guest left a rating below the property's low-rating threshold | Critical or Warning |
| active_complaint | A guest left a comment describing a negative experience | Critical |
| employee_coaching | An employee's average rating has declined over the period | Warning |
| declining_volume | Tip volume at a property has dropped significantly vs. previous period | Warning |
| performance_spike | An employee or department is significantly outperforming | Info |
| new_team_member | A new employee has joined and received their first tip | Info |
Acting on Signals
Each signal card includes:
- Property / employee context - which property and who is involved
- Summary - a one-sentence description of what triggered the signal
- Link - click to navigate directly to the affected employee's profile, rating, or property dashboard
For critical signals: Click through to the property dashboard, review the specific guest ratings, and consider reaching out to the guest or employee within 24 hours.
For coaching signals: Navigate to the employee's detail view, review their recent rating trend, and schedule a coaching conversation from the management dashboard.
For info signals: No action required - use these as recognition opportunities (e.g., acknowledge a top performer in your next team meeting).
Signals vs. Insights
| Feature | Alerts | Insights |
|---|---|---|
| Real-time | Yes - updates continuously | Near real-time (BigQuery latency) |
| Actionable | One click to resolve | Exploratory analysis |
| Scope | Cross-property, event-driven | Time-period reporting |
| Best for | Daily monitoring, triage | Weekly/monthly analysis |
Use Alerts for your daily operational check-in and Insights for strategic performance reviews.
Property-Level Alerts
Individual properties also surface alerts on the property detail page under the KPI panel (Open Alerts card). These are property-scoped versions of the same signal system. The organization Alerts page aggregates all of them in one place.