Access property settings at Manage → Properties → [Your Property] → Settings. Settings are divided into six tabs. Only users with Property Admin (60) or above can save changes.
Environment Controls
Property Admins can use the property settings flow to move a property between Live, Sandbox, and Demo when those modes are enabled for the venue.
| Environment | Property Behavior |
|---|---|
| Live | Production tips, ratings, analytics, and payouts |
| Sandbox | Test Stripe mode, orange training banner, and sandbox-only transactions |
| Demo | Demo-safe data with the red demo banner |
When a property is moved into Sandbox, employees and guest-facing kiosk flows under that property follow the server-resolved environment automatically.
When a property is returned from Sandbox to Live, Aplauso purges sandbox transactional data for that property scope so training visits, ratings, and tips do not resurface in live reporting.
General Tab
Basic property information:
| Field | Description |
|---|---|
| Name | Property display name (shown in dashboards and analytics) |
| Timezone | Used for date/time display and reporting periods |
| Currency | Default currency for tip amounts |
| Country | Property country (affects tax and regulatory behavior) |
Operations Tab
Configure how tips, ratings, and alerts behave:
Rating Thresholds
| Setting | Default | Purpose |
|---|---|---|
| Low Rating Threshold | 3.8 | Ratings at or below this value trigger a low-rating alert |
| Detractor Threshold | 4.0 | Guests rating at or below this are flagged as potential detractors |
| Opportunity Threshold | 4.5 | Ratings at or above this indicate an upsell/recognition opportunity |
Adjust these thresholds to match your property's service standards.
Automation Flags
| Setting | Description |
|---|---|
| Require Checkout Review | Guest must provide a rating before completing checkout |
| Auto-Escalate Critical | Automatically flag low-rating transactions for manager review |
| Enable Recovery Queue | Surfaces detractor guest contacts for follow-up |
| Enable Opportunity Queue | Surfaces highly-satisfied guests for loyalty programs |
| Allow Checkout Tip Adjustments | Permit front desk to modify tip amounts post-checkout |
| Allow Tip Reversals | Permit authorized staff to reverse a tip |
| Visibility Model | Controls whether employees can see each other's tip totals |
Finance Tab
| Setting | Description |
|---|---|
| Currency | Override currency for this property |
| Dividend Percentage | Percentage of tips allocated to the property (vs. employee) - used only if the property takes a share |
| Payout Flow | Employee withdrawals are initiated on demand from each employee wallet |
Rooms Tab
Manage hotel room assignments via the Room Management component. Each room entry includes:
- Room ID (internal identifier)
- Room number (front-facing, e.g., "201")
- Floor
Use this to associate housekeeping tips with specific rooms for tracking purposes.
Commissions Tab
Configure tip split rules via Commission Recipients. You can define:
- Which roles / employees receive a share of each tip
- What percentage each recipient gets
- Whether the commission applies globally or per-outlet
Example: configure a 10% commission to a department supervisor from all tips in their department.
Documents Tab
Store and link important policy documents. Default entries include:
- Service Policy Handbook
- Payroll Authorization Form
- New Hire Welcome Packet
Add links to your hosted documents so employees can access them from the dashboard.
Maintenance Tab
A lightweight maintenance checklist for operational tasks:
| Column | Description |
|---|---|
| Title | Task name (e.g., "Tablet kiosk health check") |
| Owner | Responsible team member or role |
| Status | Open / In Progress / Resolved |
| Due Date | Target completion date |
Examples of built-in checklist items:
- Tablet kiosk health check
- QR signage replacement audit
- Tip policy re-acknowledgement
Add custom maintenance tasks for your property as needed.