Aplauso connects to several external platforms to handle payments, messaging, analytics, and hotel system integrations. This article explains what each integration does and where to find its settings.
Core Integrations
| Integration | Purpose | Who Configures It |
|---|---|---|
| Stripe Connect | Employee-beneficiary payout readiness and settlement | Each employee (personal wallet) + Property Admin (payment settings) |
| Stripe Payments | Guest tip payment collection (card, Apple Pay, Google Pay) | Configured by Aplauso; no action needed by property |
| Twilio SMS | Sends 6-digit OTP codes for phone sign-in verification | Configured by Aplauso; no action needed |
| BigQuery Analytics | Powers advanced analytics, dashboards, and reporting | Configured by Aplauso; analytics appear automatically |
| Hotel PMS / Room Charge | Links guest room numbers to hotel folio for room charge tipping | Requires setup by Aplauso team per property |
| Firebase Authentication | Secure employee sign-in across all apps | Configured by Aplauso |
Payment Integrations
All guest payments are processed through Stripe. This covers:
- Credit and debit cards (via Stripe Checkout)
- Apple Pay and Google Pay (via Stripe Payment Request API)
- Room charge (via internal folio linkage)
Employees who receive allocations can connect Stripe Express for payout readiness. The guest payment, canonical tip, employee allocation, wallet obligation, and bank payout are separate lifecycle stages. A connected account does not mean that employee was the guest's canonical tip destination.
Webhook System
Aplauso uses a Stripe webhook listener to finalize tips in real time. When Stripe confirms a payment, the webhook:
- Finds the matching tip record
- Marks it as finalized
- Creates dividend records for all eligible recipients
No external webhook configuration is required from property admins. The Stripe webhook is managed centrally by Aplauso.
Planned Integrations
The following are in development or planned:
- API keys for custom venue integrations (see API & Developers)
- Direct PMS sync with systems like Opera, Mews, and Agilysys (currently requires visit records to be pre-populated)
Getting Help with Integrations
For integration questions or to request a custom integration for your property, contact your Aplauso account manager or email support@aplauso.io.