When connectivity is unavailable, the app can show an offline state and may continue to display information it previously loaded. Treat that view as potentially stale. The app does not guarantee that every screen, action, referral claim, notification, sign-in, payment, payout, profile change, or record refresh works offline or will automatically complete when a connection returns.
Avoid duplicate or unsafe actions
Wait for a reliable connection and refresh the relevant product view before repeating a withdrawal, payment-related action, referral claim, profile change, verification request, or other material step. Do not use an offline display as proof that a charge, allocation, notification, Wallet balance, payout, referral, or account change is complete. The server-recorded result is authoritative.
Report a connectivity issue safely
Provide device type, app version, approximate time, connection state, visible error, and non-sensitive reference. Do not send cached screenshots containing private data, passwords, verification codes, tokens, card data, or bank data.