Your personal transaction view can show records available to the signed-in identity in the selected scope and environment. The fields, filters, status, history, availability, and freshness displayed in the product are the source of truth for that view. Do not assume every account sees the same transaction type, date, recipient, amount, payment method, allocation, export, adjustment, or support action.
Confirm what record you are viewing
Confirm the signed-in identity, active environment, selected period, and any visible filter before interpreting a record. Live, Sandbox, and Demo transactions are separate. A non-live transaction or result does not prove the corresponding Live payment, allocation, Wallet balance, or payout.
Only review records available to your authorized personal scope. A business role does not make another person's personal transaction, Wallet, payout account, or bank data available to you.
Read payment and allocation state carefully
A guest visit, rating, amount selection, payment start, redirect, thank-you screen, or preliminary record is not final provider settlement. Treat a payment as final only when Aplauso has recorded the verified provider outcome in the authorized environment. The record of an allocation or Wallet amount is a separate step from payment confirmation and from any payout.
Do not use a transaction display to promise a refund, reversal, dispute result, adjustment, allocation change, payout eligibility, withdrawal timing, or bank deposit. Those outcomes require the applicable authorized product, provider, and operational process.
Report a discrepancy safely
For a question about a record, provide the authorized scope, displayed environment, approximate time, and a non-sensitive reference or error. Do not send a card number, bank detail, password, verification code, token, or private guest data. Do not alter a record or contact a guest unless the appropriate authorized workflow is available.