Employees are the heart of the Aplauso platform - each one gets a personal tipping profile, QR code, and wallet. This guide covers inviting new employees, getting them set up, and managing your team over time.

Who Needs an Aplauso Account?

Any employee who will:

  • Receive tips from guests
  • Receive an allocation from an employee, department, or outlet distribution rule
  • Use the mobile app to view earnings, open the reward code, share the guest link, and manage wallet tasks

Managers and admins who only need dashboard access do not need to set up a payout account, but they do need an Aplauso account with the appropriate role.

Inviting Employees

From the Business Dashboard

  1. Go to my.aplauso.io/business/team.
  2. Click Invite Employee.
  3. Enter the employee's email address.
  4. Select their Department and Outlet (if applicable).
  5. Choose their role - most frontline staff should be set to Employee.
  6. Click Send Invite.

The employee receives an onboarding email with a link to create their account.

Inviting Multiple Employees at Once

To bulk-invite your team:

  1. Click Bulk Invite on the Team page.
  2. Enter multiple email addresses (one per line) or upload a CSV with columns: email, department, first_name, last_name.
  3. Click Send All Invites.

Tip: You can pre-assign departments in the CSV to save time - employees will be placed in the correct department when they accept.

The Employee Onboarding Flow

When an employee accepts an invite or signs up, they are guided through secure signup on auth.aplauso.io. After verifying a one-time code, Aplauso checks whether they are a new user and then continues directly into onboarding inside auth before opening the dashboard.

  1. Secure Account Creation - They verify a phone number or email with a one-time code so Aplauso can create the account securely without a password.
  2. Role and Guest Prompt - New users choose the role and guest-facing rating prompt that best fit how they work.
  3. Profile and Currency - They confirm the display name guests see, their country, and tip currency preferences.
  4. Earnings Preview - Aplauso shows a role-based weekly earnings estimate before account setup is finished.
  5. Finish Account Setup - They can add a recovery email or invite code and then continue into their authenticated workspace.
  6. Get Paid and Launch - After the account is ready, they continue into the dashboard onboarding wizard for payout setup, QR tools, and launch tasks.

For a full walkthrough with screenshots and details, see The Employee Onboarding Wizard.

Once the wizard is complete, the employee's profile is live and guests can start tipping immediately.

Assigning Employees to Departments and Outlets

You can update an employee's assignment at any time:

  1. Go to Business → Team settings and open the employee actions.
  2. Under the Assignment section, select their Department and Outlet.
  3. Save changes.

An employee has one primary property assignment and may have a department and outlet assignment. Collective distribution eligibility comes from that stored assignment; it is not a separate guest-facing directory membership.

Editing Employee Profiles

Managers with admin or manager role can edit:

  • Display name and job title
  • Department and outlet assignment
  • Role (employee / manager / admin)
  • Active status

To edit: Business → Team settings → [Employee Name] → Role and assignment.

Deactivating or Removing an Employee

When an employee leaves:

  1. Go to Manage → Team → [Employee Name].
  2. Click Deactivate Account.

Important: Deactivating an account stops future tips but does not delete historical tip data. Payouts for any pending balance will still complete. Full account deletion is available on request.

What Employees Can Do Themselves

Employees manage their own accounts through my.aplauso.io or the mobile app:

  • Update profile photo and bio
  • Change their display name
  • Update bank account / payout details
  • View tip history, ratings, and earnings
  • Withdraw their balance
  • Access their QR code and sharing link

Troubleshooting Invite Issues

IssueResolution
Employee didn't receive invite emailCheck spam folder; resend from Team → [Name] → Resend Invite
Invite link expiredInvites expire after 7 days; resend a new invite
Employee can't connect StripeEnsure they have a valid Social Security Number or government ID
Employee appears in wrong departmentEdit their assignment in Manage → Team

Next Steps