Your management team needs access to Aplauso to view analytics, manage employees, handle alerts, and run reports. Aplauso uses a role-based access system so each manager sees exactly what they need - and nothing they shouldn't.
Management Roles in Aplauso
| Role | What they can do |
|---|---|
| Property Owner | Full access to all settings, billing, data, and team management |
| Admin | Same as Owner except cannot change billing or delete the property |
| Manager | Can view and manage employees and departments; see analytics for assigned areas; cannot change billing or roles |
| Supervisor | Read-only analytics for assigned department(s); cannot manage employees |
Tip: Use the Manager role for department heads and front-of-house supervisors. Reserve Admin for operations directors and GMs who need to configure the platform.
Inviting a Manager
From the Management Dashboard
- Go to my.aplauso.io/manage/team.
- Click Invite Team Member.
- Enter their email address.
- Select their Role (Manager, Admin, Supervisor).
- (Optional) Select the Departments or Outlets they oversee - this scopes their analytics view to only their areas.
- Click Send Invite.
The invitee receives an email to create their Aplauso account. They don't need to connect a Stripe or bank account - management accounts don't receive tips or payouts.
Scoping Access to Specific Departments or Outlets
For multi-property or multi-department setups, you can restrict a manager's view to specific areas:
- After inviting or when editing a team member, expand Access Scope.
- Select which Outlets and Departments they should see data for.
- Save.
A department manager at the Spa will only see Spa analytics - they won't see Valet or Housekeeping numbers unless you explicitly grant it.
Granting Insights Dashboard Access
The Insights analytics dashboard (accessible at my.aplauso.io/manage/insights) provides drill-down performance, revenue, and satisfaction analytics. This is available to Managers and above, but can be restricted to Admins and Owners only.
To grant or revoke Insights access:
- Go to Manage → Team → [Team Member] → Edit.
- Toggle Insights Access on or off.
- Save.
Access can also be granted via the API - see Admin: Grant Insights Access.
What Managers Cannot Do
To protect financial data and employee privacy:
- Managers cannot view or withdraw individual employee balances or bank account details
- Managers cannot change roles above their own level (a Manager cannot promote someone to Admin)
- Supervisors cannot modify employees - read-only view only
- No management role can access another employee's personal Stripe payout account
Removing or Changing a Manager's Access
- Go to Manage → Team.
- Click the team member's name.
- To change role: Select a new role from the Role dropdown and save.
- To remove access: Click Deactivate - they will no longer be able to log in.
Deactivation is reversible - you can re-activate a deactivated team member without losing their permission settings.