Room charge is a gated kiosk payment option, not a universal hotel-payment integration. It is available only when the intended employee, outlet, or department is eligible, the property and recipient are active in the current environment, and the kiosk can authorize a matching active visit. Do not assume that it is enabled at every property or recipient.
What the guest enters
After a completed rating, the room-charge flow asks for the room number and registered guest name. The authorization service checks the property, recipient, rating, active environment, and an active visit at that property. The room number and guest name must match the active visit after normalization. If the check cannot be completed, Aplauso returns a generic verification error and the guest should choose another available payment method or ask the property for help.
Repeated verification attempts are rate-limited. Do not ask a guest to keep submitting the same details, and do not include their full name, room number, or an authorization token in a Support request.
Authorization is scoped and temporary
For a valid match, Aplauso issues a signed, short-lived authorization bound to the visit, rating, property, environment, recipient type, and recipient. The kiosk must present that authorization when it creates the room-charge tip. The server verifies the same scope again, so an authorization cannot be reused for a different visit, rating, property, recipient, or environment.
An authorization only permits the Aplauso room-charge tip step. It is not a confirmation that a guest's folio was posted, that a PMS accepted a charge, that a hotel will collect funds at checkout, or that the recipient has an immediately withdrawable wallet balance. Use the state shown in the current product flow for the recorded result.
Property readiness
Room charge requires accurate active-visit data for the correct property and environment. The current product does not let this guide promise a particular PMS vendor, automated sync, manual-import workflow, front-desk screen, folio write-back, or settlement timing. A property that needs a room-charge rollout should contact Aplauso before directing guests to use it.
Troubleshooting
If room charge is not shown, verify that the recipient and property are using the intended environment and use another displayed payment method. If guest verification fails, confirm the guest is currently active at the property and use the registered room number and name. Support can investigate with a non-sensitive time, property, kiosk link or recipient, and the displayed error; never include a room number, full guest name, payment details, or the authorization token.