The Aplauso kiosk is a mobile-first web application at k.aplauso.io that lets guests leave star ratings and cashless tips for hospitality employees - no app download required.
Two Ways to Use It
| Mode | How Guests Arrive | Best For |
|---|---|---|
| QR Code Scan | Guest scans a QR code with their own phone | Housekeeping, valet, spa, on-the-go tipping |
| Tablet / iPad Kiosk | Device is mounted at a service desk; guests interact on a shared screen | Front desk, checkout counter, spa reception |
In both cases, the underlying software is identical - a web app running in a mobile browser.
The Kiosk URL Structure
Every tipping destination has a unique URL:
| URL Format | Recipient Type | Example |
|---|---|---|
k.aplauso.io/{shortCode} | Individual employee (short code) | k.aplauso.io/MARIA1 |
k.aplauso.io/e/{id} | Individual employee (Firestore ID) | k.aplauso.io/e/abc123 |
k.aplauso.io/o/{id} | Outlet (e.g., "Pool Bar") | k.aplauso.io/o/xyz789 |
k.aplauso.io/d/{id} | Department (e.g., "Housekeeping") | k.aplauso.io/d/dept456 |
k.aplauso.io/lookup/{propertyId} | Property employee directory | k.aplauso.io/lookup/hotel123 |
All of these resolve to the same tipping and rating flow, with the recipient pre-filled.
What Guests Experience
When a guest opens a kiosk URL they see a simple two-step flow:
- Rate - tap 1–5 stars and see an instant feedback label ("Excellent!", "Great!", etc.)
- Tip - pick a preset amount or enter a custom dollar amount, then pay
The whole experience takes under 60 seconds on a phone and is optimized for one-handed use.
What the Homepage Shows
If a guest visits k.aplauso.io directly without a recipient code, they see a welcome screen with the message "Scan a QR code to get started" plus icons representing rating, tipping, and appreciation. There is also a language switcher (English / Spanish) available on this screen.
Languages
The kiosk supports English and Spanish. Language can be:
- Set by the guest on the home screen
- Forced via URL parameter:
?lang=esor?lang=en