Ratings are submitted and viewed through the current Aplauso guest and authorized Business workflows. Aplauso does not provide a self-service public endpoint for external customers to create, alter, delete, or bulk-query rating records. Do not rely on an internal route, browser request, employee identifier, or prior response as an integration contract.
Use the visible authorized record
The product determines which rating information is visible for the signed-in role and current scope. A rating, comment, prompt, or low-score signal is not proof of a service outcome, employee performance, guest identity, root cause, automatic recovery action, notification, compensation, or operational commitment. Review the actual authorized record and use the product controls that are currently available.
Get help without exposing private data
For an issue, include the authorized property or team context, approximate time, visible product state, and a non-sensitive reference. Do not send guest personal information, staff private information, passwords, codes, tokens, or payment data. Support can investigate the recorded product state but cannot bypass scope controls.