Open my.aplauso.io > Settings > Account. Export, temporary pause, and deletion are separate actions with different availability.

Download Your Data

Self-service export is not live yet. The Account section links to Support to start an assisted export request. The current guidance covers profile information, tips, reviews, and ratings in JSON format.

Support must verify the requester and may need to preserve or exclude records according to payment, fraud, tax, dispute, employment, or legal requirements. Do not rely on a fixed delivery time until Support confirms the scope.

Temporarily Pause an Account

Temporary deactivation is also support-assisted. The dashboard does not currently provide a self-service Deactivate Account button. Contact Support to discuss taking the public profile offline while preserving the account for later reactivation.

If the identity belongs to a business location, an authorized business administrator may also need to manage the employment assignment. Pausing a public profile does not cancel a payment obligation or erase records.

Delete an Account

Self-service deletion is available in the dashboard Account section and the mobile Settings screen. Both use a two-step confirmation.

After confirmation, Aplauso:

  • Marks the account as scheduled for deletion.
  • Takes linked employee profiles and the Reward Code offline.
  • Disables notification preferences.
  • Clears active business assignments from the account session.
  • Signs the user out.
  • Starts a 30-day restoration window.

The system keeps a limited restoration backup during that window. It does not immediately erase every transaction or regulated record.

Restore During the 30-Day Window

Sign in again with the same verified identity. When Aplauso presents the restoration action, confirm it before the scheduled deletion time. The account and backed-up employee profile settings can then be restored.

After the deadline, the self-service restoration endpoint rejects the request. Contact Support if the deadline or state is unclear; do not create a replacement identity to bypass a pending deletion.

Before You Confirm

Review unresolved support cases, payment balances, payout requirements, business ownership, and records you may need. Contact Support before deletion when money or organization access remains unresolved. Never send Support an OTP, full bank account number, or card number.