Your Wallet uses a Stripe connected account for payouts. Stripe-hosted onboarding and account-management pages determine which payout method and identity details are required for your account. Aplauso does not collect or display a universal list of bank fields, account types, countries, verification methods, or processing times.

Open the current Stripe flow

Mobile app

  1. Open Payout setup, or open Wallet and select the setup action when payouts are not ready.
  2. Choose the option to connect or continue your payout account.
  3. Complete the requirements shown in the Stripe-hosted link.
  4. Return to Aplauso and refresh Wallet.

Web dashboard

  1. Sign in at my.aplauso.io.
  2. Open Wallet. Use the setup or verification action, or open Settings > Payment when shown.
  3. Complete the Stripe-hosted flow, then refresh Wallet.

If Stripe needs updated payout details, follow the current account-management or onboarding link. Do not rely on legacy instructions to select a particular bank-linking service, manually enter specific routing fields, confirm micro-deposits, or expect a particular payout-country list.

Check whether payouts are ready

Wallet checks that the connected account exists, Stripe onboarding is complete, payouts are enabled, and at least one payout method is available. It also checks the active environment. A method visible in Live does not prove that Training/Sandbox is ready, and vice versa.

When these requirements and a positive Available balance are present, Wallet can enable withdrawal. The current withdrawal request submits the available amount shown; it is separate from later Stripe and bank settlement.

Protect your details

Only enter bank and identity information in Stripe-hosted onboarding or account-management pages. Aplauso Support cannot accept full bank-account numbers, government ID numbers, passwords, or verification codes in a ticket or chat, and cannot safely change them for you.

If setup is incomplete

  1. Refresh Wallet and start setup again to receive a fresh Stripe link.
  2. Complete any current Stripe requirement shown in that flow.
  3. If you still cannot proceed, contact Support with your Aplauso account email, active environment, and a non-sensitive description of the problem. Do not include bank or identity details.

Next steps