Aplauso uses a Stripe connected account as the payout rail for an eligible employee wallet. It does not change the guest's canonical tip destination: that destination can still be an employee, outlet, or department, while the connected account is used later for that employee's withdrawal.

Start or resume payout setup

Mobile app

  1. Open the Payout setup screen, or open Wallet and choose the setup action when the wallet says payouts are not ready.
  2. Select the option to connect your payout account.
  3. Aplauso opens a single-use, Stripe-hosted onboarding link.
  4. Complete the information and any requirements Stripe displays, then return to Aplauso.

Web dashboard

  1. Sign in at my.aplauso.io.
  2. Open Wallet. If setup or verification is needed, use the link to Settings > Payment or follow the Stripe onboarding link shown after a payout request.
  3. Complete the Stripe-hosted flow and refresh Wallet when you return.

Aplauso creates or validates the Wallet's connected account before opening the link. Stripe decides which currently required details to collect for that account. Do not rely on a fixed list of fields, a specific country flow, Plaid availability, an approval time, or a particular Stripe status label.

Check readiness

The Wallet checks whether the connected account exists, Stripe onboarding is complete, payouts are enabled, and a payout method is available. Withdrawal is available only when those conditions are met and the Wallet has an available balance.

If a Wallet action opens onboarding again, use the new link. The server revalidates the stored connected account on every onboarding attempt and can recreate it if it was removed, belongs to the wrong environment, or no longer has platform access.

Keep environments separate

Wallet setup is tied to the active environment. Confirm whether the product is showing Live or Training/Sandbox activity before connecting an account or checking a balance. A connected account and balance in one environment do not prove readiness in the other.

Protect your payout details

Enter identity and bank information only in Stripe-hosted onboarding or account-management pages. Aplauso Support will never ask you to send full bank-account numbers, government-identification numbers, passwords, or verification codes in chat or a ticket.

If setup cannot be completed

  1. Return to Wallet and start the setup or verification action again to receive a fresh Stripe link.
  2. Review the requirements displayed by Stripe and complete them there.
  3. If the problem persists, contact Support with your Aplauso account email, active environment, and a non-sensitive description of the error. Do not include bank or identity details.

Next steps