A guest payment and an employee bank payout are different lifecycle stages. Do not promise a universal arrival time based only on the time the tip was paid.

The Money Path

  1. The guest pays a tip whose canonical destination is an employee, outlet, or department.
  2. The saved rule on that exact destination creates employee allocations or dividends.
  3. Eligible employee earnings become available in the employee wallet.
  4. A withdrawal creates a payout through the employee beneficiary's connected Stripe account.
  5. Stripe and the receiving bank settle that payout.

The connected employee account is a payout rail. It does not replace the tip's canonical destination.

What Determines Timing

Payout availability and bank arrival can vary with:

  • payment and allocation status;
  • connected-account verification or restrictions;
  • country, currency, and payout method;
  • Stripe risk review and account history;
  • weekends, holidays, and the receiving bank.

The payout record and Stripe account show the current status and estimated arrival. Those recorded values are the source of truth.

Standard and Instant Payouts

Use the methods currently offered in the withdrawal UI. If Stripe makes an instant option available for that account and destination, its timing and fee are shown before confirmation. Eligibility, limits, and availability are account-specific and can change.

Checking Payout Status

As an Employee

  1. Open the mobile app.
  2. Tap Wallet → Transaction History.
  3. Open the withdrawal to see its recorded state and available payout details.

As a Manager

Open Business → Finance to review canonical tip, employee allocation, wallet, and payout states without conflating those grains.

If a payout is delayed, check for incomplete verification, restrictions, bank processing, or a still-pending earlier lifecycle stage.

Next Steps