Property Insights, when available, shows information for the current authorized property scope, environment, period, and filters. The product determines which metrics, trends, records, and drills are available. An insight, score, chart, alert, or comparison is a prompt to examine the underlying authorized record; it is not proof of guest identity, service outcome, employee conduct, payment settlement, payroll, tax, or future performance.
Confirm scope and context first
Confirm the selected property, active environment, reporting period, comparison, filters, and visible data state. Live, Sandbox, and Demo records are separate. A summary does not promise that all properties, all historical records, every transaction, or a cross-property comparison is present, current, or available to your role.
Escalate responsibly
Do not use an insight alone to contact a guest or employee, change a record, issue a financial action, or make an employment or customer-service decision. Follow the current authorized workflow and evidence. For a question, send Support the scope, environment, period, visible signal, and non-sensitive reference only.